CASE: International Post Corporation Improvements to the quality of service in international mail When the International Post Corporation (IPC) wanted to improve service quality for international mail customers, they turned to Lyngsoe Systems and their Automatic Mail Quality Measurement (AMQM™). This means that test letters are sent with transponders secretly located inside, a possible end to end monitoring enables IPC to know when mail leaves and arrives in a country and a 24% improvement in service quality of international mail since the implementation ABOUT INTERNATIONAL POST CORPORATION IPC members represent postal operators from Europe, North America and the Asia-Pacific region. Collectively, their operations deliver 80% of globalmail volumes – more than 336bn letters each year. The members are the national postal services in the following countries: Ireland, Australia, Belgium, Canada, Spain, Portugal, Cyprus, Germany, Greece, Croatia, Iceland, Finland, France, Hungary, New Zealand, Austria, Luxembourg, Italy, Norway, The Netherlands, Denmark, Sweden, United Kingdom, Switzerland, and the United States of America. THE CHALLENGE A system for measuring the mail quality of test letters. The International Post Corporation (IPC) monitors postal service quality on behalf of its 25 member countries. With the aim of improving the quality of service for international mail customers, […]