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Lyngsoe Systems' Library Unit's updates on Coronavirus (COVID-19)

 

Lockers for holds – Safety first when making items available

April 16, 2020

Although Covid-19 is said to have peaked in some areas, forward-thinking libraries are looking into solutions, which will limit the risk for staff and patrons going forward, should a new outbreak of Covid-19 or another virus come later this year.

One solution to consider, working in tandem with Automated Material Handling (AMH), is lockers developed for making library items on hold available at any location at any hour. (Read more about the Book-o-Mat here.) 

Locker for library items on hold
Book-o-Mat high number of compartments for library items on hold

Designed for items on hold and communicating with the ILS / LMS, but can be used for any library items. A large number of compartments, makes it possible to extend service to a large number of patrons without making the direct physical contact necessary.

As in the beautiful Northern Italy, which is very hard hit by Covid-19, the robust steel can protect items and people alike in the historic, yet forward-thinking Catholic University in Milan. The slim design allowed for an easy placement in a hallway near the circulation area.

Available in indoor and outdoor versions.

Inner courtyard in the Catholic University in Milan
Book-O-Mat Lyngsoe reservation locker

 

Getting creative in times of social distancing

April 10, 2020

Libraries with Automated Material Handling (AMH) (book sorters) already in place, not only have the benefit of allowing patrons to return media without interacting with library staff, but it goes further than that.

In these times of social distancing, and still wanting to allow patrons to build knowledge and the leisure of reading a book, libraries and Lyngsoe staff got creative, and figured out that in service mode, items can be backed out through the inductions. So it might require some loud talk through an induction, but the reserved items can be handed over without direct physical contact. 

Not the original intended purpose, but pretty creative and handy these days.

 

Putting 3D printers to good use

April 5, 2020

Normally used for printing prototypes of components in our lab, these days the 3D printers at Lyngsoe Systems are also taking part in producing parts for visors for the healthcare staff taking good care of us all during this crisis. 

Libraries have long been on the forefront of technology adoption, so a large number of library employees already has build significant 3D-printing competences, and taught the skills to many more patrons, so there is a huge community out there able to help, thanks to libraries across the World. 

If you have not already joined one of the many 3D printing groups across the World trying to help the healthcare staff to stay protected, we want to encourage you all to apply your competences to this good use.

3D printer printed visor from Lyngsoe Systems

Update from U.S. hotline

March 26, 2020

While the majority of U.S. libraries are closed to the public, some remain open to their staff. The unpredictability of this crisis does not alter our focus on continuing to provide top customer service 24/7 via phone or email.

If you have any question or comments, please call (877) 763-1911 or email Servicedesk@lyngsoesystems.com

Kind Regards,

Greg Marunycz
Service Desk Manager

Update from Cory L. McCoy, president for Lyngsoe Systems U.S.

March 25, 2020

Dear all,

Here at Lyngsoe Systems Library Systems, we are anything but business as usual during this extraordinary time. As a matter of fact, I would describe it more as business focused as I am sure most everybody is. It is very hard not to be focused on what is going on right now and what you should be doing to make things better, safer, or easier. I find myself consumed right now by thinking about my staff and their families and what we can do as a company to help get through this time as smoothly as possible.

As a company comprised mostly of engineers when something goes wrong, we try to fix it. When we see a problem with a product, we address that problem and design a solution, so you can imagine all the ideas getting passed around right now. With that being said, know that Lyngsoe Systems is working towards some solutions that will no doubt make what we do an important piece of the puzzle for libraries as we traverse what I believe will be a different landscape for the industry we all love. Stay tuned as we will be posting some new stuff very soon.

Please be safe, and don’t hesitate to reach out to us if you have any questions about what we are doing as a company during this trying time or if you have ideas that you think we should consider.

Kind regards,

Cory L. McCoy

Update from service in the U.S.  

March 24, 2020

Hi everyone,

Just a quick update from the service department during this unprecedented time.

By now, I think all libraries are closed to the public for an undefined length of time. We want you to know if you are open to staff, we are here too. You can call the hotline as usual and contact any members of our team like you would normally.

We also would like you to know we have stopped all planned preventative maintenance visits at this time. We will consider emergency visits on a case by case basis and in reflection with travel and government guidelines.

If you have any questions at all, please reach out to me directly:

Phone: 240-674-8482 

Email: lsu@lyngsoesystems.com

We are looking forward to working with your AMH with all the returns when we all open again. For now, I wish you all and your families a healthy, few weeks.

Best wishes,

Laura Corbin

 

Focus on the young people as well

March 20, 2020

In Denmark, Scandinavia, where Lyngsoe Systems has the headquarter, special focus is now set on the young people, who continue to meet in groups, hanging out with their friends. As libraries across the World offer their services to all groups of the population, they have a unique opportunity to communicate to the young people, that although they may not be physically affected by the virus themselves, they can unaware and unwillingly spread it to their loved ones. 

Hold Afstand Corona Covid-19

The latest in Denmark is, that the police can fine (1500 DKK = 200 EUR = 215 USD) people meeting in groups of more than ten.

Advise on working from home/using video conferencing extensively

March 18, 2020

We at Lyngsoe Systems are as employees of an international corporation already using (what used to be Skype for Business and now is) Teams in our daily work, so we would like to share one of the good sources of advice to make the most of not being able to meet face-to-face:

https://techcommunity.microsoft.com/t5/microsoft-teams-blog/9-tips-for-having-the-best-online-meeting-experience-with/ba-p/1218884

Though we do like to see the personal touches when interacting on camera with our colleagues from our home offices these days, here is a kind reminder of what might happen, when the families are at home too:

AMH reduces direct contact/risk 

March 17, 2020

Automated Material Handling (AMH) reduces the need for direct interaction when returning books, thus significantly reducing the risk of contaminating patrons and staff

As the virus can survive for a longer time on objects, it remains important to observe the recommendations of e.g., WHO, who also provided these guidelines to the correct way of washing your hands: 

https://www.who.int/gpsc/clean_hands_protection/en/ 

For the younger patrons or your family at home, this may also help explain the importance of using soap:

 https://www.facebook.com/lookatthemlashes/posts/2559053534308486 

 

Update from Library Business Unit Director

March 12, 2020

Dear customer,

At Lyngsoe Systems, we carefully follow the authorities’ recommendations, which means, we have asked our European employees to work from home, as much as possible.

For now, this has no effect on how we can service you.

If we have a planned installation, our project managers will initiate a dialogue with you; whether there are precautions we need to take. Apart from that, we will follow the authorities’ recommendations.

Our service and sales activities are still continuing undeterred. We are fortunately in a situation where we, as an international “IT-intense” corporation, already have the required equipment, processes, and readiness it requires, and it is already a natural part of our daily work and services delivered to you.

If there is a need to contact us, as usual, please just use:

Servicedesk@lyngsoesystems.com – service-related questions.

Library@lyngsoesystems.com – sales- and product-related questions.

Or simply call or mail your normal contact person – we are all still at work, even if there are only a few physically present at our headquarters.

On behalf of Lyngsoe Systems, Library

Henrik Kjeldgaard, Business Unit Director

 

Questions? Contact the library team here