ENABLE AND EMPOWER YOUR PATRONS WITH SIMPLE-TO-USE SELF-SERVICE LIBRARY SOLUTIONS
Let patrons help by taking over tasks, when borrowing or returning items on library kiosks. This will release staff time to support new activities in your library. With the attractive self-service equipment and access solutions the patrons feel welcome and can enjoy extended library services, while at the same time helping staff by bringing the items to the next patron in line.
Simple to use =
minimal staff involvement
Extended service
without stretching staff
Intuitive and welcoming
Stockholm main library
is leading the way
"The sorting systems are based on Lyngsoe Systems well-proven Sort Mate™ series SM1000 and SM2000 sorters, using height-adjustable Library Mate™ LM5000 self-check-in kiosks in combination with Lyngsoe Systems Ergo Cart™ chute which stacks the media directly into the Ergo Cart™ ready for shelving."
Stockholm Main Library.
Middelfart library
Is leading the way
“People in our local community love and embrace the open library concept, and it has changed the way they are using our facilities. People let themselves in early to study or read the paper, and there are lots of synergies with the other operators of the building. For example, children will run to the library’s kids zone to play while their parents are queuing up to buy cinema tickets.”
Charlotte Pedersen, Director of Middelfart Library
EMBRACING SELF-SERVICE EQUIPMENT IN YOUR LIBRARY ENSURES YOU A VARIETY OF BENEFITS FOR INCREASED STAFF AND PATRON SATISFACTION
EXTENDED SERVICE WITH SAME STAFF
By utilizing self-service equipment, you will need fewer members of staff focusing on the lending and returns process, allowing for longer opening hours or new activities.
REDUCED PHYSICAL CONTACT
By letting patrons independently handle key processes you significantly reduce the time staff needs to interact directly with patrons unless it is part of organized activity.
INTUITIVE AND WELCOMING
Barrier-free, simple, guided steps empower patrons to manage on their own and feel respected and welcome – ergonomic options add to the positive experience.
A VARIETY OF SELF-SERVICE LIBRARY EQUIPMENT ALLOWS A PERFECT FIT TO YOUR NEEDS
We find it important that you are able to choose the “menu” of services, you want to provide your patrons, without overstretching your staff or making patrons feel unwelcome – therefore we offer a selection of solutions for you to design your unique customer journey.
- INTUITIVE USER INTERFACE
- RELIABLE OPERATION
- BARRIER-FREE
Are common denominators for the options.
Guidelines for defining your needs
With the patrons interact with the library moving from the front desk into the library space and to the self-service equipment without staff potentially being nearby, it is important for you to consider, where you guide patrons to, and how many of the options, you want to offer in your unique library and community setting.
Libraries have long embraced digitization while nurturing the importance of making knowledge available through personal guidance and consultancy, and when introducing or expanding self-service options.
The customer journey
Zoom in on the services it would be beneficial for your patrons to add to your library – your patrons are first priority.
You can look for input by considering questions like these:
- Have the patrons been asking for specific additions or improvements?
- Are patrons standing in line to return or borrow books?
- Is it difficult for patrons to make full use of your services within the current opening hours?
- Are there any issues with being able to pick up holds within the current opening hours?
- Is access barrier-free for patrons with special needs?
Sketch out the general layout of your library and consider how and where you can guide patrons logically to without the need for asking staff for directions.
YOUR NEEDS FOR FREEING UP TIME
Balance this view against your unique library and community setting – it is important to consider, which level of direct patron interactions you want to retain or add and free up time for.
Demand for additional programs
If you know, the community is in demand for additional programs, you may want to introduce more self-service and possibly Automated Material Handling and IMMS™.
Extended (unmanned) hours
If you consider providing service in unmanned hours, consider if you want to let patrons into the library or make your service available without entering the library or certain zones.
RFID opens options
Tagging items with RFID will offer you the widest range of options for introducing self-service.
Match of the two perspectives
Compare the two perspectives. Maybe they are a perfect match. If not, rank your wishes and decide your priorities for the final requirements.
STRUCTURE YOUR SERVICES
Merge the two perspectives onto your sketch of your library.
Design your patrons physical flow
Draw up good locations for the services, you want to provide, and create a natural flow for your patrons by for example deciding, if items can be returned at all kiosks or only at selected or reversely if some kiosks are for check-outs only. Basic considerations like the placement of alarm gates versus the return section should be considered, so alarms do not go off unnecessarily.
Control access areas
If you extend service hours, consider if you want to have all entry points open, or restricted access is feasible for your unique situation. Consider, if this has implications for the placement of alarm gates.
Ensure a smooth logistical flow
Plan the logistics of getting returned items back on the shelf or directly to the next patron, where does it make sense for staff to handle the materials in a normal work process. With that in hand, draw up the final design both from the staff and patron perspective.
WORKING FOR
SMARTER LIBRARIES
We work for smarter libraries. Not to help them survive. But to make them thrive. By automating complexity, libraries are freed to focus on becoming once again the centre of words, thoughts, ideas and culture. Join us, and help lead the way.
OPTIONS FOR KIOSKS AND ACCESS & AVAILABILITY - KIOSK solutions
Kiosks provide your patrons with the option to handle lending, renewal, and returns by themselves. The software is configurable, so you decide which specific processes you allow on the individual kiosk, e.g. you can dedicate a kiosk to returns only.
Kiosk options to fit your library space
The free-standing Library Mate 3200, as well as the wall-mounted Library Mate 5000, are height-adjustable for your patrons’ convenience and barrier-free access. If you have fixed furniture you want to re-use, the hardware is also available as a kit.
Easy to use user interface for your patrons
The user-friendly Lyngsoe Library Mate™ software guides patrons through the lending, return, and renewal process on the screens. It is straight-forward and releases staff for other services for the patrons.
Fast handling of holds
Combining the Holds Mate™ and Library Mate™ 3200 helps to separate holds to get items fastback into circulation for the next patron in line.
Smooth integration to your ILS
Normally using SIP2 communication, your library management system is immediately updated.
Keeping engaged with patrons using the Staff Mate
Introducing self-service does not mean that all staff-patron interaction will disappear – though we want to minimize the need for direct contact, it is still of great value to patrons and staff alike.
The Staff Mate offers staff the tools to read and write RFID tags on a staff PC and communicates with the library system. Easy shortcuts make the process very fast and smooth.
ACCESS AND AVAILABILITY SOLUTIONS
Staff presence does not have to limit your library making its services available.
Open doors in unmanned hours
Patron self-service can also take place in the library outside manned hours if the Access Mate™ solution is installed. Opening hours scheduling decides when patrons can be granted access.
Access to holds around the clock
Using the Book-O-Mat you can make it possible for patrons to e.g. pick up holds inside or outside the library at their convenience, potentially 24 hours a day.
Protecting your items and eliminating mistakes
The RFID alarm gates, which are active during normal opening hours, play an equally important role in the unmanned hours, to alert patrons if they have not checked an item properly.
Keeping control and overview
When staff is present, they via the Track Mate software can see, which specific tags triggered the alarm gates and help correct the situation. The Track Mate also tells you the statistics of patrons using your library.
Juno Room Booking System
As the role and function of libraries change, increased demand for meeting rooms is noticeable, and to avoid the hassle with keys, you should consider the automated Juno-solution.
Additional enhancements to your processes
When opting for self-service, it is also worthwhile considering, if introducing Automated Material Handling and/or IMMS™ to further enhance your service level and efficiency.
remote access and service (LSS)
Though Lyngsoe’s solutions are designed and built to ensure a highly reliable operation, like other things in life, they last longer, if they are taken good care of, and we are happy to assist you through our after-sales services.
Lyngsoe offers different service options, reaching from specialists coming onsite to an advanced remote monitoring service called Lyngsoe Secure Solution to allow you and Lyngsoe to keep track of the performance of your equipment and preempt problems before they occur.
MEET THE PEOPLE WHO ARE
LEADING THE WAY
Mads Jacob Dyhr-Rasmussen
Naestved Library
Vita Larsen
Odense Library
Andreas Sprick
University Library, Duisburg-Essen
BE INSPIRED
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