DARIEN LIBRARY

Alan Kirk Gray, Director of Darien Library

I am very pleased with the reliable and efficient AMH solution, and the service from Lyngsoe Systems is great. If I were to go back in time, I would absolutely buy the system again.

CASE: DARIEN LIBRARY

AUTOMATION – A CORE FACTOR IN INNOVATIVE LIBRARY SUCCESS

Darien Library, Connecticut, constantly harnesses new technology to push the boundaries of what a modern library is. One of their most successful ventures is library automation, which enabled the library to expand and expedite its services without an increase in staffing.

The challenge

In conjunction with the construction of a new building, Darien Library seized the chance to create a step change in efficiency and community service. Due to the library’s growing popularity, collection levels were inexorably rising and they were finding constraints in staffing, necessitating a reinvention of the customer service concept. Being no strangers to technology, the library management was aware of the potential of automation in raising efficiencies, and they were looking for the best way to unlock it.

The solution

Based on a thorough assessment of three selected vendors, the library’s choice fell on Lyngsoe Systems’ RFID-based Automated Material Handling (AMH) solution.

The infrastructure was designed for automated systems to handle the routine sorting of materials, operating on two floors connected via a conveyor belt. Ergonomically designed carts and trolleys were introduced to speed the process of transporting and shelving materials.

Self-service stations were introduced both inside the building and outside. The external drive-up self-return kiosk enables easy drop-off at patrons’ convenience. As machines took over routine work, many staff members were able to migrate away from clerical work to the knowledge work that provided time and opportunity to inspire and advise customers on their reading choices. 

Benefits
  • Efficient operations matching a modern community’s service expectations, such as fast delivery of holds and a drive-up kiosk enabling self-return 24/7
  • Items are back on the shelves faster, resulting in a broader selection of available materials
  • As the sorting system takes care of routine work, staff can dedicate much more of their time to critical customer interactions
  • ROI achieved within five years
Results

The new material management system allows Swiss Post to always know where mail is located, its destination and to identify bottlenecks in production or transport. It helps improve the level of quality of service and meet strategic targets including customer satisfaction. Apart from the RFID tags on the containers, the fully integrated solution also utilizes barcodes and interfaces to other IT systems to provide end-to-end, track-and-trace of containers as well as onboard mail trays. Destination barcodes on mail trays are registered as consignments within individual containers using a unique automated nesting solution.

This was linked to the opening of a new reception area at the slaughterhouse, which gives improved animal welfare, and the introduction of a new module/boxsystem, which optimize severy aspect of live bird transport. That’s why this is the perfect solution for our weighing setup – and the solution Lyngsoe Systems is supplying gives us a host of valuable information.”

Michael Østergaard Nielsen Group Technical Manager Scandi Standard

About Darien Library

Darien Library has 160,000 items in stock and welcomes over 1,300 visitors a day. The busy, highly rated library has the highest per capita circulation in Connecticut, with more than 29 items per resident checked out each year. Darien Library hosts 1,500 public events per year, with a turnout of over 60,000 people, and offers many other opportunities for learning and cultural experiences. The library believes in the power of technology and invests in new applications whenever possible. The tech-savvy library even has its own Media Lab offering an impressive array of electronic devices for the pleasure and learning of their patrons.