Digital Inclusion

In today’s digital age, access to technology is no longer a luxury. It is a necessity. Being online has for many become essential for everyday functions such as working, accessing information, increasing productivity, staying in touch with loved ones, personal growth, and other forms of self-empowerment, as well as for receiving basic services.

And while it may seem like a given in certain parts of the world that you have both laptops, smartphones, and other digital devices at your fingertips, for many it is not. In fact, a significant portion of the population does still not have access to these devices, creating a digital divide that separates communities.

Though traditionally thought of as providers of access to knowledge, libraries are now stepping up to bridge this gap, being committed to digital inclusion. Digital inclusion is, according to the UN, defined as “equitable, meaningful, and safe access to use, lead, and design of digital technologies, services, and associated opportunities for everyone, everywhere.”

Understanding the Digital Divide

The digital divide is more than just a technological barrier. It is a social issue with far-reaching consequences. It can limit access to education, job opportunities, healthcare, and government services. Essentially, it can hinder a person's ability to fully participate in society. For instance, online job applications, remote doctor consultations, and digital government portals are becoming increasingly common, leaving those without internet access or digital skills at a significant disadvantage.

Libraries Bridging the Gap

Libraries are uniquely positioned to help tackle this inequality. They offer essential services like free internet access, digital literacy programs, and a welcoming environment for people of all ages and abilities. This empowers individuals to develop the skills and confidence needed to navigate the digital world, ultimately creating a more equitable and inclusive society.

However, for libraries to have success with this objective, accessibility and inclusion must be thought into every aspect of their existence. From their self-service kiosks to their staff workstations, they must ensure that all patrons and staff are given equitable access to the knowledge and opportunities that the library provides.

Accessible Library Solutions for Digital Inclusion

As mentioned, a large part of libraries’ ability to bridge the digital divide lies in their accessibility measures. At Lyngsoe Systems, accessibility stands as a fundamental principle in the development of our library solutions. We are committed to designing products that are inclusive and user-centric, enabling all individuals to interact with them independently and efficiently. This means that they require no technical knowledge to use and are designed to be inclusive.

An example of this, is our most recently launched self-service kiosk, the Lyngsoe LibDeco™ F20. Engineered with accessibility in mind, it is height-adjustable so that both children, wheelchair users, and adults can use it without having to stretch or bend.

The LibDeco is only one example from the wide variety of Lyngsoe products that offer height-adjustability to accommodate both patrons and staff. These products also count the Lyngsoe Library Mate™, Lyngsoe Classic™, and Lyngsoe Ergo Staff™.

The Importance of Inclusive User Interfaces

The LibRid software installed on all Lyngsoe self-check kiosks further enables all patrons to manage checkout and returns. Not only does it feature a large variety of languages, but the user interface is also designed with easy-to-read fonts in two sizes and with a choice of contrast to make for a personalized and accessible library experience.

Finally, should a patron need further assistance, they can notify staff with the touch of a button on the screen.

These features all help ensure that libraries can offer an accessible and inclusive environment and experience for all their users. By prioritizing accessibility and user-centric solutions, libraries have a greater opportunity to bridge the digital divide and create inclusive and equitable spaces where everyone feels welcome and empowered.