Case Story: Milan Malpensa Airport

Enhancing baggage performance for cost savings

Discover how Milan Malpensa Airport utilized Lyngsoe LIVE Logistics™ to optimize baggage performance, reducing costs, and enhancing efficiency. Goals included higher baggage throughput, improved transparency, and eliminating manual encoding stations in the baggage handling system.

"Our RFID system is an airport system available for all carriers. It is capable of fully substituting the barcode. It is completely automated, which means it is possible to operate normally without manual encoding stations. We are very satisfied with the system, which have been in operation for nearly 10 years and we enjoy the continuous collaboration with Lyngsoe Systems"

Stefano Dolci

BHS Manager, SEA Milan Airports

Reducing costs and increasing baggage throughput

Milan Malpensa Airport implemented Lyngsoe LIVE Logistics™ to control cost and improve process efficiency while at the same time maintaining security and customer satisfaction. The overall goals were cost savings and higher baggage throughput, improved baggage process transparency, and eliminated manual encoding stations in the baggage handling system.

Milan Malpensa Airport is the second largest airport in Italy. They handle close to 20 million passengers a year and serve more than 110 airlines. With the implementation of Lyngsoe LIVE Logistics™ Milan Malpensa Airport was the first airport in Europe and only the third in the world to have a comprehensive RFID on baggage system deployed.

The Challenge:

An ambitious development plan

Before the implementation, Milan Malpensa Airport experienced a heavy increase in the number of passengers. faced a significant surge in passenger numbers, necessitating an expansion of capacity and operational efficiency. To accommodate this growth, an ambitious development plan was devised, emphasizing the incorporation of innovative technology to facilitate the airport's evolution.

Our Solution:

Passive RFID-system working with existing control and scanning system

In response to the mounting challenges, Milan Malpensa Airport embraced the transformative potential of Lyngsoe LIVE Logistics™. With a focus on achieving optimal results, the airport became a pioneer in Europe and one of only three worldwide to adopt a comprehensive RFID-based baggage system.

Lyngsoe LIVE Logistics™ harnessed the power of passive RFID technology, seamlessly integrated with existing control and scanner systems. This strategic implementation aimed at achieving an impressive 100% read rate in the baggage handling process, effectively obviating the need for labor-intensive manual sortation of check-in baggage. The solution encompassed RFID integration in all check-in baggage tags, a sophisticated RFID infrastructure spanning check-in and baggage conveyors, and a highly efficient baggage reconciliation system. Notably, while the system utilized both barcode and RFID data, it can operate solely on, exemplifying a paradigm shift towards enhanced automation.

The benefits:

Completely automated system

Costs savings and elevated baggage throughput

The optimized system contributed to substantial cost savings while simultaneously facilitating increased baggage throughput, effectively addressing the airport's need for enhanced operational efficiency.

Enhanced baggage process transparency

The implementation enhanced transparency throughout the baggage handling process, minimizing errors and ensuring a seamless journey for passengers' belongings.

Unprecedented automation

With the complete automation of baggage handling, the airport eliminated the requirement for manual encoding stations, streamlining operations and reducing human intervention.

Further results:

Reduction of costs, faster baggage processing and transparency

The results of implementing Lyngsoe LIVE Logistics™ were remarkable. By elevating the read rate within the baggage handling system from 93% to a flawless 100%, Milan Malpensa Airport achieved substantial outcomes:

  • Cost Reduction: The elimination of inefficiencies led to a reduction in operational costs, a crucial aspect in sustaining profitability amidst escalating demands.
  • Accelerated Baggage Processing: The heightened efficiency translated into quicker baggage processing times, enhancing passenger satisfaction and optimizing the overall airport experience.
  • Transparency and Reliability: The RFID-driven system instilled unprecedented transparency and reliability in baggage handling, reducing the likelihood of errors and enhancing customer confidence.

In summary, the strategic adoption of Lyngsoe LIVE Logistics™ empowered Milan Malpensa Airport to rise to the challenges posed by rapid passenger growth. By embracing cutting-edge RFID technology, the airport not only achieved its goals of enhanced efficiency, cost savings, and process transparency, but also set a new standard for automated baggage handling systems in the aviation industry. The success story of Milan Malpensa Airport stands as a testament to the remarkable transformation possible through innovative solutions and collaborative partnerships.

Boosting passenger satisfaction and baggage handling effiency

Delta Air Lines revolutionizes baggage handling with real-time tracking using 1,600 Lyngsoe Systems’ Belt Loader Readers™ across 84 airports. Automated, efficient, and passenger-friendly.

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